Frequently asked questions
FAQ
Learn more about our laboratory research products, quality assurance, ordering process and customer support before placing your order.
The essentials, answered.
Products & Quality
Our products are offered for legitimate laboratory and analytical research contexts only and are not intended for human or veterinary use.
All Pure Aminos products are independently tested for purity. Certificates of Analysis (COAs) are available for supported products and can be viewed on our Certificates of Analysis page.
A Certificate of Analysis is a laboratory document that confirms a product has been tested for identity and purity. If available, the relevant COA can be requested or viewed on our Certificates of Analysis page.
Our research compounds are manufactured to high standards, with most products meeting or exceeding 99% purity as per supplier and independent testing.
Most lyophilized compounds should be kept in a cool, dry environment until required for research. Once reconstituted, products should be stored in a refrigerator at 2–8°C and used according to the applicable research protocol.
Ordering
Orders are typically dispatched within 1–2 business days after payment has been confirmed.
Yes. We offer shipping throughout Australia using Australia Post.
Yes. Once your order has been dispatched, you'll receive an email containing your tracking number so you can follow its progress.
Payments
Yes. All orders are packaged securely and discreetly to protect your privacy during transit.
If your order has not yet been dispatched, please contact us as soon as possible. We'll do our best to accommodate changes or cancellations where possible.
We accept secure online payments using the payment methods displayed during checkout.
Customer Support
Yes. All payments are processed through encrypted payment gateways. Pure Aminos does not store your payment card details.
Yes. You'll receive an order confirmation email immediately after your payment has been successfully processed.
You can reach our customer support team using the contact form on our website or by emailing us directly. We aim to respond within one business day.
Please contact us within 48 hours of delivery and include photographs of the damaged package and contents. We'll work with you to resolve the issue as quickly as possible.
Due to the nature of our products, returns are generally not accepted once an order has been dispatched. If your order arrives damaged or incorrect, please contact us and we'll assess your situation promptly.
